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We are looking for a dynamic and hard working person to join our Housekeeping team.
Working hours will be, from 7:00 am until 15:00pm(day shift) - 15:00pm until 22:00pm(back shift) 3 to 5 days a week, 16 to 25 hours a week.
Due to the nature of the job you will be required to work some weekends , so please, do not apply if you cannot work Saturdays or Sundays.
Experience will be a bonus, although full training will be provided.
Skills required:
- welcome and greet guests
- answer and direct incoming calls
- inform guests of hotel rates and services
- make and confirm reservations for guests
- ensure proper room allocation
- register and check guests in
- confirm relevant guest information
- verify guest's payment method
- verify and imprint credit cards for authorization
- issue room keys and direct guests to their rooms
- maintain clear and accurate records of guest room bookings
- compute all guest billings, accurately post charges to guest rooms
- receive and transmit messages for guests
- retrieve mail, packages and documents such as faxes for guests
- listen and respond to guest queries and requests both in-person and by phone
- provide accurate information about local attractions and services
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- complete and maintain any incident reports, daily activity reports or other reports requested by management
- manage conference room bookings and scheduling
- close guest accounts and check guests out
- review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- inform housekeeping when rooms have been vacated and are ready for cleaning
- monitor visitors to the hotel
- enforce rules and policies of the hotel
- maintain a neat and orderly front desk and reception area
Due the nature if the business, working weekends is mandatory.
A minimum of a year experience in a similar role is an advantage however, full training will be provided.
Job Types: Full-time, Part-time
Part-time hours: 16 per week
Salary: Up to £10.65 per hour
Benefits:
- Discounted or free food
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Loyalty bonus
- Performance bonus
- Tips
Ability to commute/relocate:
- Berwick-Upon-Tweed, TD15 1EJ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
